Return Policy
Return Policy
Our official policy is below, but please just call us before returning and we'll make sure you are satisfied. We know the farewell process can be stressful and we aspire to reduce it where we can.
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Table of Contents
Returns
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchanges/Returns/Cancellations
For exchanges and returns or cancellations, you will be responsible for paying for your own delivery costs for returning your item, in addition to a 5% restocking fee.
Items MUST be inspected before accepting delivery. In the rare case your item is damaged during delivery, please refuse delivery due to damage and contact us immediately. Once the item has been refused and we receive proof of the damage we will issue a full refund or send an immediate replacement. Please keep the original packaging, as it is required for return.
Unless otherwise specified by Designer Casket or agreed upon by both parties, caskets are delivered within 1-2 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A 10% restocking fee will be deducted from your refund.